The Cashmere Scrunchie in London

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1. Open any newsletter you have received from us.
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Absolutely! Making your gift extra special is our pleasure. Here's how you can add a touch of elegance to your order:

1. Gift Boxes: If you'd like to present your item in a beautiful gift box, simply select the gift box option at checkout. This option ensures your gift is ready to be presented in style, and gift wrapped with care.
2. Personalised Note: Want to add a heartfelt message? You can include a personalised note with your order. Just look for the "notes" section below your subtotal during checkout. Write your message there, and we'll transfer it onto a handwritten Lucy Nagle card, adding a personal touch to your gift.

With our gift box option, your gift will be ready to delight the lucky recipient, whether it's for a special occasion or just to show someone you care.

If you have any specific requests or further questions about our gift services, feel free to reach out to our customer care team. We're here to make your gifting experience as seamless and delightful as possible!

Missing out on your favourite item because it's out of stock? Don't worry! We've got you covered. Follow these simple steps to receive an email notification when the item is back in stock:

1. Select your item: Choose the product you're interested in and select the size you wish to purchase.
2. Check availability: If the item is currently out of stock, you'll notice a green notification on the left-hand side of the screen that says "email when available".
3. Sign up for notification: Click on this notification link and enter your email address when prompted.
4. Stay informed: Once we restock the item, you'll receive an email notification letting you know it's available for purchase again.

With our notification system, you'll never miss out on your must-have items again. Sign up today to stay in the loop and be the first to know when your favourite products are back in stock!

You can reach out to our customer service team at any time via email at hello@lucynagle.com. Our customer service team is available during our working hours, which are from 9am to 5pm, Monday to Friday. If you contact us outside of these hours, we'll get back to you as soon as possible during our next business day. Whether you have questions about products, orders, returns, or anything else, don't hesitate to reach out.

If you wish to talk to a member of the Lucy Nagle team on the phone, please email us at hello@lucynagle.com, with your mobile number, and we will call you.